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hELIOS Business Competency Centre Manager, APAC

Date: Jul 20, 2021

Location: Singapore, SG

Company: SCOR


Singapore Singapore (SG) 


hELIOS Business Competency Centre Manager, APAC 


Business Support 



          About SCOR         

SCOR, the 4th largest reinsurer in the world, provides insurance companies with a diversified and innovative range of solutions and services to control and manage risk. Using its experience and expertise, “The Art & Science of Risk”, SCOR provides cutting-edge financial solutions, analytics tools and services in all areas related to risk – in Life & Health insurance as well as in P&C insurance. Our specialist teams operate in over 120 countries, developing value added and innovative products and services and making long-term commitments to their clients, namely insurers and large corporations.
SCOR's aim, as an independent global reinsurance company, is to develop its Life and P&C business lines, to provide its clients with a broad range of innovative reinsurance solutions and to pursue an underwriting policy founded on profitability, supported by effective risk management and a prudent investment policy, in order to offer its clients an optimum level of security, to create value for its shareholders, and to contribute to the welfare and resilience of Society by helping to protect insureds against the risks they face.


Job Summary

The hELIOS Business Competency Centre (hBCC) is the structure supporting the new ways of working regarding individual data management. Activities incorporated in hBCC are as follows:

  • Support and business advice
  • Governance and controls
  • hELIOS global roll-out.

The APAC hBCC Manager is a key member of the hBCC. His/her responsibilities are to support APAC on all hBCC activities and to coordinate with other hBCC team members based in other regions (e.g. Paris and London).

The APAC hBCC Manager has a pro-active relationship with hBCC internal clients (business users) and holds responsibilities for the following activities:

  • Roll-out the hELIOS platform
  • Assist onboarding and maintenance of reinsurance treaties
  • Contribute to data-oriented tasks
  • Provide structured support to the end users and business advice on all modules of the hELIOS platform (Partner Portal, Data engineering, Bordereaux Management, Claims management, Medical underwriting, etc.).  


Key duties and responsibilities

  • Roll-out

                      During the roll-out of hELIOS

    • Support the definition of the Target Operating Model for deployment of the hELIOS solution for each Business Unit within scope
    • Work with other project team members to gather and analyze detailed information about the process design and the impact on the roles and the organizations affected
    • Monitor, coordinate and ensure progress - e.g. participate in the definition of the local roll-out plan, run weekly meetings, liaise with key members of the local business teams, etc.
    • Identify training requirements, support creation of training materials and run trainings when needed.
  • Support Treaty Onboarding
    • hELIOS requires reinsurance plans to be set up for SCOR Life business.  This requires analysis of the reinsurance treaties, product literature and existing systems to obtain the data and formula required to populate reference tables and mappings.  You will work closely with actuarial staff and client administrators.  The stakeholders will be based in offices in different locations in Asia. Key tasks:
    • Support creation of reinsurance plans and mappings. You will support the business with the creation by providing advice and review.  You will be expected to acquire an in-depth knowledge of hELIOS reference data and functionality in a short space of time. You are expected to have an in-depth knowledge of life insurance and reinsurance products.
    • Support the data engineers in their understanding of the policy data in order to facilitate coding of the routines to transform the data from cedent format to a standard format
    • Support the business testing in the system prior to going live.
  • Data-oriented tasks
    • Assist with data-oriented tasks relating to the system implementation which may arise
    • Support business in defining ways to leverage on hELIOS data (e.g. definition of new services to clients, reporting, etc.).
  • Business Support
    • Acquire skills required to become a hELIOS Super User for all hELIOS components
    • Provide expert support on all system functionalities (hELIOS usage, capabilities, structures, business advice)
    • Triage and analyse processing issues in hELIOS encountered by the business
    • Take part in the documentation of issues, specification of new functionalities and support tests of new hELIOS releases.
    • Document processes and create/amend training material.


Required experience & competencies


  • 6+ years' experience in Life Reinsurance / Insurance
  • Work experience in actuarial or operation or back office department.
  • Knowledge and understanding of life insurance products


Personal Competencies: 

  • Strong Data Analysis skills
  • Attention to detail
  • Excellent analytical skills
  • Independent and proactive
  • Good time management and ability to meet deadlines
  • Desirable skills:
    • Experience working with actuaries or in an actuarial team
    • Data analysis experience
    • Coding experience
    • Previous experience with large IT global implementations.
    • Process reengineering 
    • Industry recognized Agile Certification

Soft skills: 

  • Demonstrated teamwork and collaboration skills in a professional setting
  • Excellent communication and interpersonal skills 
  • Motivated to share best practices and learnings
  • Customer focused and results oriented
  • Strong English language skills - written and verbal
  • Ability to adjust to varying or unexpected changing conditions and shifting priorities.